Blackberry Desktop Software v6.0

The first job today is sorting out a client’s Blackberry software, she had upgraded the desktop software and since then the calendar sync had not worked.

This client is dependent on the calendar to schedule her work force to time sensitive jobs – by having her calendar on her smartphone, saves her from having to always be at her desk. So this Blackberry software problem was a critical issue for her.

I solved the problem for her and the calendars now synchronise.

The point I want to make here is that for many of us now our phones have become essential business tools, critical failure points in our business processes. I lost my personal photos during my iPhone upgrade but my business data was backed up in several places as we’re the details of my iPhone settings. So before changing or upgrading phones or phone software you should make sure your backups are in place – or get a geek to assist you.

Q. When is a Back up not a Back up. A. When Apple tells you it is!

I first want to say “I like my iPhone” – and then I need to say I score Apple a B+, could try harder.

I have tried to update my iPhone today to iOS 5 – and although Apple said my phone was backed up, it wasn’t. At the moment I am looking at a total loss of my photos from my trip last week along the West Highland Way and I am not sure I will get my apps back.

A costly upgrade.

My advice before doing this upgrade manually back up the photos from your iPhone.

When are Apple going to get iTunes to simply copy your photos into a folder on your computer when you sync your phone.

Which eBook Reader?

What device should I buy to read e-books on?

When lightweight backpacking in Scotland, this summer (see that story here) I was talking with a hiker about reading when backpacking.  She had a real paper book with her, I had my iPhone and was reading two books on it. She then said she was thinking of buying a Kindle – and that got me thinking about what I would recommend for the job.
One consideration in this process is that the phone/smartphone is kept in the pack, ready for use as a phone – rather than running the battery down using it as a book reader.

So what are the requirements for a backpacker’s e-book reader?

* lightweight
* compact
* robust
* easy to keep dry
* versatile
* long battery life

So just looking at this I think I would reject the Kindle – and many of the other dedicated e-book reader devices.

* lightweight – most dedicated units are reasonably light, but not very light
* compact – they are about the size of a large paperback in area but thin. However there are not many models that are truly pocket sized.
* robust – and being thin I am not sure how it would pack. As you push that last stuff sack in the bag, will you break your e-reader?
* easy to keep dry – can you get a dry case (Aquapac) to fit it?
* versatile – some e-readers can be used to browse the web and have other functions but they are limited to doing one thing well
* long battery life – most e-readers make use of screens that consume very little power – this is their one big advantage

So, looking at my list I think a better device for a backpacker would be lightweight, truly pocket-sized and offer more functions than a simple e-reader.

I think that an Apple iPod Touch meets these requirements.

Using a program like Calibre and the iPod app Stanza you could load your own books and buy from some stores. You can buy books from the Apple store and use Apple’s reading app, or even load the Kindle app on the device! Several other booksellers have apps to access their catalogues, giving a very large choice of where you purchase your books.

The screen is small but extremely sharp and easy to read. Stanza also has a simple function to change the brightness of the page to match your surroundings.

An iPod is easily more flexible than a dedicated e-reader.

Leave your camera at home and use the one on the iPod. Same goes for video.

With an iPod you can get online at wifi access points, listen to music and of course there are many other apps that will interest you. However one thing to remember is “how much battery” this will consume. A Kindle has an incredibly long battery life  for just reading books – an iPod Touch much shorter if you use it for lots of other things, longer if you use it only as a camera and book reader.

To make the iPod a better proposition you would need to extend the battery life – my son uses a battery pack he got from the supermarket with his iPod, and for my iPhone I have a battery jacket. I know a search of eBay will turn up many more ways to extend the battery life of an iPod (or iPhone).

There are several very good waterproof cases for the iPod and it is truly pocket sized, so you can keep it handy, get it out and read a book at your tea stop in the rain!

If you just want an electronic book reader – there is a good selection on the market, and if you must have one try Sony – they sell a pocket sized model.  If you want a more versatile device, as well as a book reader, opt for the iPod Touch.

(Of course an iPhone will offer all the above, and be your phone, blog poster and GPS… and save on the weight of the mobile phone – just take another battery pack!)

iPhone Problems

Like the rest of the world I have had to listen to how perfect iPhones (insert Mac, iPod, iPad etc as required) are. We have watched Steve Jobs preach and perform hardware miracles on the stage at the launch of the next product. There are Apple Stores, bright, shiny, modern, complete with “Geniuses”. We all want one.

Even me. Let me declare I love my iPhone, I would count myself as a geek and a power user when it comes to my iPhone, I use it all the time for business and pleasure. Whenever asked I will promote iPhones to my clients to help them with their businesses.

BUT… Apple is not perfect.

They have big problems – magnified all the larger when you rely on the gadget to run your business.

Last week the screen went black. Pushing the two buttons, available, had no visible effect. Remember the iPhone has no “on” LED (a design omission!) or reset button. So I am looking at the most expensive brick I have ever owned – with no way to access that days appointments or phone the office to ask for help – and my clients could not call me. Add another “gotcha” to all of that, because the iPhone does not use a standard size sim card I cannot even transfer it to another phone.

This issue apparently fixed itself!

A couple of weeks back – no audio on the phone – read more here.

This issue apparently fixed itself!

Today, as I went to leave the office, I checked my mail on the iPhone and found this.

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There was mail there when I checked it over breakfast. There was mail in the mailbox online. As ever the iPhone provides you with little feedback to diagnose the problem. I deleted the account on the phone and put it back – no difference. I ran out of time to do more so I left for my meeting, when I got the phone out at the meeting the mail was back!

So this issue apparently fixed itself as well!

For both of the first two issues I searched Apple.com for answers but I could not find any useful help or explanations. I have tried the almost standard Apple support answer – reset and restore the phone. It hasn’t helped.

The Apple Support Communities and Forums are useful but sometimes offer conflicting or worst, complicated sequences of things to do, “which worked for them”.

Everyone knocks Microsoft – however ask any support engineer how useful Microsoft’s TechNet is when sorting out a problem with MS products. At Octagon Technology we use it all the time.

I did not have the same issues with my old Windows phone. Yes it crashed and I used the reset button to fix it. The green LED told me it was on. But there is no going back the HTC Pro was good in its day but technology moves on.

Android? Nothing wrong with them but it does not run Memory Map.

I would not change my iPhone – even with the issues – and I will just have to worry that it will fail me when I am away on holiday or during an important project. Should I buy a second as a spare?

It is time for Apple reality.

(Written on my iPhone 4 using the WordPress App – told you I use it all the time.)