Proactive IT Support
Our Proactive IT Support ensures that our clients have as little downtime as possible by managing issues before they escalate into problems.
The Internet is the most dangerous part of your computer – the World Wide Web becomes increasingly unsecure, presenting a major threat to your business.
We understand the importance of your business being up and running. IT issues can strike unexpectedly and even a small downtime can result in missed deadlines, dissatisfied customers or worse.
The aim of our Proactive IT Support is to prevent crises, failures, and problems before they occur.
This service includes:
- IT Review
- IT Strategy Development
- Systems inspections and maintenance of hardware and software – this service is performed by service engineers and is provided directly on-site
- System Monitoring – by monitoring the performance and status of our customers’ networks we can identify and prevent issues at an early stage
- Disaster Recovery System – sometimes files can randomly disappear, leaving you frustrated. We can provide you with an automated backup system and recovery plan that deals with these system failures, getting you and your computers up to speed.
Key benefits of using Proactive IT Support:
- Reduced number of hardware failures and potential stoppages
- Extending the economic lifetime of your devices
- Detecting potential risks and removing them
On-site IT Support
We are a responsive, reliable and reassuring IT Support company. Let your IT needs fall on our shoulders so that you can concentrate on your business.
Octagon Technology can offer a competent and quick On-site IT Support service covering the following:
- Hardware and software – applications, PCs, servers etc.
- IT infrastructure – wired and wireless networks, routers, modems etc.
- Users issues when using your systems
Key benefits of using On-site IT Support from Octagon Technology:
- We will restore functionality within a short time period
- Minimisation of downtime
- Our services are available Monday to Friday from 08.00 to 17.00 and from 09.00 to 17.00 Saturday. Out of Hours support for emergencies is also available – specialist support staff are on call at weekends and evenings
- Retained clients receive a dedicated hotline
Remote IT Support
Remote IT Support is one of the most valuable tools we can offer to your business since an IT issue can happen at any time when you are least expecting it.
Some of the IT Remote Support services we offer include:
- Remote Virus, Spyware and Malware Removal
- Software issues (running slow, etc.)
- Server issues
- Monitoring of devices, systems and applications, including proactive remote activities
If we connect to your server or computer we will always use a secured connection, giving you confidence that all your important files, financial data, and sensitive customer information are safe.
By using our Remote IT Support you will benefit from:
- Reduced time in solving problems
- Minimised risk and costs related to IT infrastructure being unavailable
- Minimised costs (specialists travel to clients’ premises, on-site interventions etc.)
Do not let those technology nightmares get you and your business down. Let your IT needs fall on our shoulders so that you can concentrate on your business.