I have been out this morning to solve a network issue for a client. I traced the problems to a faulty cable and to keep the company working I used a 15m, that I carry with me, to put in in temporary patch, until we can get in and carry out a permanent fix. This […]
Help across Lincolnshire Read More »
The server project we have been working on over the last week or so has been a big commitment for Octagon Technology, which included me being onsite yesterday to solve all those little issues that arises with such a large change in infrastructure. However our other clients still got the attention they expected – see
Support Jobs Yesterday #ITSupport Read More »
Having spent the last two days in the workshop working on the new server we are installing at the weekend, today I am out and about visiting a variety of clients who need some help. So I am looking at a spam issue, fixing a email signature, chasing BT, setting up a new internet connection,
Helping our clients… Read More »
My alarm went off at 3.30am to get to site and make sure everything is working, with the server swap, before the staff get in. There was not much traffic on the road when I drove in, but a guard dog at a next door factory did startle me when I got out of my
This is an obvious statement but our latest clients, who organise safaris to Africa, have a map painted on their office wall. Their office is a converted church so they had enough room for this huge mural. This client is new to Octagon so I have spent a couple of hours there today making sure
Africa is a big country… Read More »
This week has been a week of contrasting jobs. We were called out to Rand Farm Park earlier this week to fix the webcam for them. It required little time for us to diagnose the problem – the client was correct – the pig had eaten the webcam. No repair was attempted we simply bought
The pig that ate the webcam… Read More »
At Octagon we spend a lot of time on support and help lines sorting problems for our clients. Some of which we find are neither “helpful” or “supportive” and you just feel their “press one for support etc” is put there just to annoy you. One of the funniest things we get when we call
Call centre menu options catalogued by a frustrated IT worker Read More »
When we left yesterday afternoon we had set up and logged in all the user’s PCs – so this morning I have been running checks on the operation of the system. All is working as expected except for one small issue with BT Broadband but they have assured us that this will be fixed by
We have the server, backup infra structure, network printers, secure and public wifi networks working and the reception PC logged in and running.
Set up and Running Read More »
