It’s a Sunday morning. I wake up and there is an email on my phone. It is from our Remote Monitoring and Management (RMM) system. One of the servers we look after hasn’t communicated with the system for over 15 minutes. I get up, have a cup of tea then see if I can connect […]
My alarm went off at 3.30am to get to site and make sure everything is working, with the server swap, before the staff get in. There was not much traffic on the road when I drove in, but a guard dog at a next door factory did startle me when I got out of my
Having looked at Martin’s post from yesterday it looks like the theme of the week will be helping our clients, with the least amount of disruption to their businesses. The next two weekends are busy for Octagon as we upgrade a client’s network, server and software. A variety of our clients are using cloud services
Server upgrade – Minimal disruption to the client Read More »
I have been setting up a test environment to replicate a new installation at a client site. By doing this we can minimise any disruption to the client. And correct any potential issues before putting any hardware on to the premises.
Setting up a test lab Read More »
We knew our client had an issue with their server before they did – so I was onsite to help them as they opened their doors this morning. As part of the service we carry out for contracts clients we monitor their systems for any issues. This takes a variety of forms: Automated emails This
