We know that incorporating new software into an existing business infrastructure requires not only defining the business’s current needs but also taking into consideration short- and long-term goals in order to ensure the project’s success.
It must be done carefully and wisely, and it goes without saying that using IT specialists who know the infrastructure well and can create a technical bridge between yourself and the software suppliers is critical. Otherwise you may end up with a massive invoice to pay for a project goes off track.
From our experience the following are the most common mistakes companies make when choosing software:
- The new programme doesn’t support business objectives
- Not taking into consideration a log-term goals such as growth in the number of employees or new sales channels
- Spending too much for too little functionality
- Purchasing software that doesn’t communicate with the other programmes used in the organisation
- Buying an unknown programme
- Buying a well-known software brand without taking into consideration existing business needs and requirements
- Choosing an old and well-known software brand even if it is at the end of its life cycle
- Not including staff training and support expenditure in order to save money
Questions you should ask before making the decision:
- What determines the software price? Is it per user or per PC?
- What type of on-site services or support are included in the purchase?
- How often a software updates goes and do they notify users?
- Is there a guarantee of satisfaction with their software?
What businesses can improve:
- Ask around – it is important to get involved not only the decision makers but also the primary stakeholders that will use it
- Get the big picture – make a list of the challenges you would like new software to address and determine your needs and wants
- Determine your budget – Know how much you can afford to spend on a new software. It is equally important to know what your recurring costs will be. Will you need extensive customisation or a new hardware? And what about staff training?
- Ask for help – If you don’t have in-house IT department don’t be afraid to ask independent external IT specialists who will help you make buying decision.
- Get a feel of it – Most software companies offer a trial period or demonstration of a software prior to purchase. Try it!
- Do a final evaluation – double-check any paperwork or contract before signing the documents. Make sure there is an adequate service or support available for you.
- Plan your implementation carefully – avoid your peak busy times.
- Back up – often overlooked but essential both before and during any system changes. Does your backup work? Can you roll back if the install goes wrong? Get someone to check.
There are hundreds of products available in the market. Not sure which software you need? We can help you choose wisely the right software for your business success. With over 20 years of experience we know what we are talking about. Technology without tears is all you need – call me on 01522 797520.
Kamila
